Shopping Online FAQs and Help

Below are some Frequently Asked Questions and Help Topics. If you cannot find an answer to your question here please feel free to contact us.

Delivery Times

New Zealand Deliveries

Please allow up to 5 working days and rural areas may take longer.

Overseas Deliveries

We do not offer delivery outside of New Zealand.

Christmas & Other Busy Periods

During busy periods such as Christmas or Field Days there may be extra delays, please don't hesitate to call us if you are concerned or would like an urgent delivery.
 
For more information please read our terms and conditions.

How do I change the quantity of a item in my cart?

To change the quantity of an item in your shopping cart please follow these instructions:

  1. Go to the My Cart page
  2. Change the quantity number in the "QTY" column of the item
  3. Click the Update Cart button at the bottom of the cart list.
How do I delete/remove an item from my shopping cart?

To remove an item from your shopping cart follow these instructions:

  1. Go to the My Cart page
  2. Decrease the QTY of the item you want to remove.
  3. Click the Update Cart button at the bottom of the cart list.
I can't log in to my account?

Things to check.

  1. Make sure you are entering the username and password you used to set up your account. Passwords are case sensitive and if you are unsure of your password you can request to reset it. Don't worry, you can reset it to a password you can remember but keep in mind the harder the password is to guess the harder it is for someone to log on using your account.
     
  2. Do you have cookies enabled? Cookies are required for the log in system to work and you may have cookies disabled. If you are unsure of what this means then the chances are you have them enabled as they are enabled by default.
What does 'No further discounts are applied to this product' mean?

If you see a message in a product description that says "No further discounts are applied to this product", this means that any other discounts, such as a Club Member discount,  are not available for this product.

How do I update a Delivery Address?

You can store delivery addresses as you make a purchase and if you need to update a delivery address you can do this during the checkout procedure which also give you to the option to save the updates you make to a delivery address.